Google Rolled out the “Google Guarantee” for Locksmith and Plumbing Jobs Ads

Google is fighting back against fraud with an advanced verification process for plumbers and locksmiths. The locksmith scam has been well documented over the past few years and even written about in the New York Times. Following Google’s crackdown on San Francisco area locksmiths and plumbers for abusing home service ads, the company has since introduced a verification process that comes with the distinction of being “Google guaranteed”.

Here’s what it looks like in search results:

  

Tapping on one of the results brings you to the home service sponsored ads for that particular business, where you can refine searches based on your zip code and type of job requirement. Tapping on Learn More will bring you to an information page with full details about the Google guarantee, how it works, and what it covers.

  

For Businesses

If you’d like to activate the Google guarantee for your business, simply complete this form. You’ll be asked for some general contact info and a few details about the job.

For Customers

If an issues arises with a Google guaranteed service provider and you need to submit a claim, Google invites you to contact customer support at (844) 885–0761. The team will then investigate and decide on a resolution.

Coverage

• If you’re unhappy with the work performed, you can submit a claim and Google will cover the invoice amount up to a lifetime cap of $2,000.
• The job must be booked through Google Home Services. Any future work completed by the same provider, unless booked through Home Services, is not covered.
• Jobs completed before September 14, 2016, are not covered.
• Currently only locksmith and plumbing jobs are covered.